I would like to thank Waikiki Beach Rentals and the owners of Condo that we stayed in March 2014, for making our holiday a really great and memorable experience. Travelling from Sydney, Australia and having not seen the property or used your organisation I was a bit uncertain of how it would all work out.There was one point when I arrived at Honolulu airport that I thought, "What if this is all a hoax?" You hear of so many bad stories re online bookings. We shouldn't have had any concerns the Condo was exactly as you advertised, including the view. We know by experience that some companies use wide angle lenses to make accommodation and the view look really good but everything in the Condo, including the great view, were exact. Your website directions and the follow up emails with which you communicated with us, guided us precisely in what to do. The idea of using a key code, rather than having keys is a great idea. We found all of the staff at the Ilikai very helpful and friendly, as were all of the locals we met.
I would make one suggestion that you add a note to your communications that the laundries provided on each floor require $2.50 in quarters for the washing machine (for international visitors, a quarter obviously equals 25 cents, so you will need 6 quarters for the washing machine). There is a quarter machine in the lobby downstairs, which is really helpful. I don't know what the dryer requires as I didn't use it.
I am happy for you to use my review on your website.
Thank you again.